I just had two people take my order in a drive thru. They alternated every question. First person welcomed me and asked what I wanted. The next person asked what size and drink I wanted. The first person came back on and asked if I wanted any cheese sauce then the second person came back on and told me the price. When I got up to the window the 2nd person was the one working the register. This happens from time to time at different places when I get lunch but I can't figure out why it is done.
Back in the 90s when I worked drive thru, we would switch just to mess with the customer. 🤷
Man I actually look back on my drive-thru days and wish life were still so simple. I had a blast working drive-thru at a bunch of different fast food places.
At one I was essentially free to speak however I pleased so I would use the most obnoxious, complicated/weird words I could think of. My go-to greeting was something like “hello and thank you for selecting your local [brand name] regional chain restaurant, my name is [name], which selections may I record to initiate your lunchtime experience?” and when customers would go on ordering like that was completely normal my coworker and I would just lose it.