Microsoft employee:

Hi, This is a high priority ticket and the FFmpeg version is currently used in a highly visible product in Microsoft. We have customers experience issues with Caption during Teams Live Event. Please help

Maintainer’s comment on twitter:

After politely requesting a support contract from Microsoft for long term maintenance, they offered a one-time payment of a few thousand dollars instead.

This is unacceptable.

And further:

The lesson from the xz fiasco is that investments in maintenance and sustainability are unsexy and probably won’t get a middle manager their promotion but pay off a thousandfold over many years.

But try selling that to a bean counter

  • ilinamorato@lemmy.world
    link
    fedilink
    arrow-up
    2
    ·
    edit-2
    8 months ago

    the FFmpeg version is currently used in a highly visible product in Microsoft. We have customers experience issues with Caption during Teams Live Event.

    This seems like a “you” problem, Microsoft, and since you employ thousands of programmers with the experience to solve your problem and commit the change back to the FOSS project, I think this is also very easily a “you” solution as well.

    • catch22@startrek.website
      link
      fedilink
      arrow-up
      1
      ·
      edit-2
      8 months ago

      This is pretty funny, kinda suggests they have no faith in the engineers they work with… ffmpeg is an awesome piece of work, but if it’s a bug they can repeat to some level, then like you said, it 100% a them problem!

      E: oh, was thinking it was a pm raised it, but seems it was possibly one of their developers, brutal…