Nemeski@lemm.ee to Technology@lemmy.worldEnglish · 2 months agoMost consumers hate the idea of AI-generated customer servicewww.techspot.comexternal-linkmessage-square208fedilinkarrow-up1977arrow-down112
arrow-up1965arrow-down1external-linkMost consumers hate the idea of AI-generated customer servicewww.techspot.comNemeski@lemm.ee to Technology@lemmy.worldEnglish · 2 months agomessage-square208fedilink
minus-squaresugar_in_your_tea@sh.itjust.workslinkfedilinkEnglisharrow-up7·2 months agoThey certainly do, but they won’t give up that extra margin if they don’t have to. If customers hate dealing with the AI service, it may be cheaper to compensate them with more discounts than put humans back on the phone.
They certainly do, but they won’t give up that extra margin if they don’t have to. If customers hate dealing with the AI service, it may be cheaper to compensate them with more discounts than put humans back on the phone.