Nemeski@lemm.ee to Technology@lemmy.worldEnglish · 2 months agoMost consumers hate the idea of AI-generated customer servicewww.techspot.comexternal-linkmessage-square208fedilinkarrow-up1977arrow-down112
arrow-up1965arrow-down1external-linkMost consumers hate the idea of AI-generated customer servicewww.techspot.comNemeski@lemm.ee to Technology@lemmy.worldEnglish · 2 months agomessage-square208fedilink
minus-squarehamsterkill@lemmy.sdf.orglinkfedilinkEnglisharrow-up4·2 months agoPrevious way for companies to cut down on customer support costs was to make a better quality product (making support interactions rarer). That is not so much the philosophy anymore.
Previous way for companies to cut down on customer support costs was to make a better quality product (making support interactions rarer). That is not so much the philosophy anymore.