Nemeski@lemm.ee to Technology@lemmy.worldEnglish · 3 months agoMost consumers hate the idea of AI-generated customer servicewww.techspot.comexternal-linkmessage-square208fedilinkarrow-up1977arrow-down112
arrow-up1965arrow-down1external-linkMost consumers hate the idea of AI-generated customer servicewww.techspot.comNemeski@lemm.ee to Technology@lemmy.worldEnglish · 3 months agomessage-square208fedilink
minus-squarexe3@lemmy.worldlinkfedilinkEnglisharrow-up5·3 months agoTbf most consumers hate all customer service. While I’d prefer to just speak to a human, I’d much prefer AI over the status quo of dead dumb automated systems that just keep looping through the same preset options until you get enraged and give up or mash zero
minus-squareTheClockStruck13@lemmy.worldlinkfedilinkEnglisharrow-up3·3 months agoWhat if it’s a dead dumb human? My god the moment I know I’m talking to someone in a sweat shop in Mumbai I know I’m not going to get a lot of support
Tbf most consumers hate all customer service.
While I’d prefer to just speak to a human, I’d much prefer AI over the status quo of dead dumb automated systems that just keep looping through the same preset options until you get enraged and give up or mash zero
What if it’s a dead dumb human? My god the moment I know I’m talking to someone in a sweat shop in Mumbai I know I’m not going to get a lot of support