Nemeski@lemm.ee to Technology@lemmy.worldEnglish · 2 months agoMost consumers hate the idea of AI-generated customer servicewww.techspot.comexternal-linkmessage-square208fedilinkarrow-up1977arrow-down112
arrow-up1965arrow-down1external-linkMost consumers hate the idea of AI-generated customer servicewww.techspot.comNemeski@lemm.ee to Technology@lemmy.worldEnglish · 2 months agomessage-square208fedilink
minus-squareToucheGoodSir@lemy.lollinkfedilinkEnglisharrow-up9·2 months agoYeah it turns out that using a statistical model to handle customer service leads to a degraded customer experience, because statistical models aren’t humans and lack many human attributes.
minus-squarestorcholus@feddit.orglinkfedilinkEnglisharrow-up3·2 months agoAlso, “the progress” only works because it’s humans who bend the rules and show kindness to special situations
Yeah it turns out that using a statistical model to handle customer service leads to a degraded customer experience, because statistical models aren’t humans and lack many human attributes.
Also, “the progress” only works because it’s humans who bend the rules and show kindness to special situations