Yeah I actually got called by a supervisor apologizing for the response and asking if I got the confirmation it was cancelled. I hadn’t but got it 15 mins later and wasn’t charged again.
Not sure it had happened if my post on reddit didn’t get some visibility, I didn’t tell there that I’m in California, and they weren’t being sued in California for exactly that.
To my reading, both ‘fee’ and ‘billed’ indicate the customer will be charged an amount to regain access. If it were as you suggest, I think it would have been worded differently, to provide more benefit to the customer. Maybe something along the lines of:
‘When you are ready to come back, your membership reactivation will be prorated to reflect freeze term payments.’
As it is, I can see both interpretations. Which might be on purpose to surprise people who turn up at the gym after a few months break, banking on an eye roll and the fee to be paid so they can get on with their workout.
Am I reading this right that to reactivate they’d be charging the difference they ‘lost’ during the freeze term? Wild.
yup
Out of interest, got any updates?
Yeah I actually got called by a supervisor apologizing for the response and asking if I got the confirmation it was cancelled. I hadn’t but got it 15 mins later and wasn’t charged again.
Not sure it had happened if my post on reddit didn’t get some visibility, I didn’t tell there that I’m in California, and they weren’t being sued in California for exactly that.
Oh wow, that’s a pleasantly surprising conclusion.
I read it the opposite, if you freeze for 5 months then come back, have $50 of credit towards your first 1-2 bills.
If it’s not that, it’s insane.
To my reading, both ‘fee’ and ‘billed’ indicate the customer will be charged an amount to regain access. If it were as you suggest, I think it would have been worded differently, to provide more benefit to the customer. Maybe something along the lines of:
‘When you are ready to come back, your membership reactivation will be prorated to reflect freeze term payments.’
As it is, I can see both interpretations. Which might be on purpose to surprise people who turn up at the gym after a few months break, banking on an eye roll and the fee to be paid so they can get on with their workout.
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