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Joined 1 year ago
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Cake day: June 17th, 2023

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  • Rob@lemmy.worldtoAsk Lemmy@lemmy.world...
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    9 months ago

    We have given them written explanations, had meetings, shown screenshots. But nothing gets through.

    They’re not paying attention, then. If they used it for a week, they’d probably just write off any problems as “eh, that’s how it’s designed.”

    Some folks just don’t get that there’s more to writing software than the code. The human element is super important.


  • Rob@lemmy.worldtoAsk Lemmy@lemmy.world...
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    9 months ago

    I think every coder should be forced to use their own software for one month out of every year they work on it (and be able to do the job that goes with it because how the fuck else are they going to get a clue?).

    At my company, all developers spend time every year in customer support. It gives us first hand experience with what our customers are running into and asking for. We also work directly with field consultants on their projects. It’s not exactly this, but it’s pretty close, and it works really well.